What are Chatbots?
A chatbot is a service, powered by rules and sometimes artificial intelligence, that you interact with via a chat interface. The service could be any number of things, ranging from functional to fun, and it could live in any major chat product. Imagine this, Instead of browsing a website, you will have a conversation with the chatbot, mirroring the type of experience you would get when you go into the retail store.
How can it benefit me and my business ?
People are now spending more time in messaging apps than in social media and that is a huge turning point. Having a chatbot means you are not missing out on potential customers who are interested in your product/services, it mimics the type of experience you would receive in a store, so its there to aid sales and increase profits.
How much will it cost me ?
This depends on many factors but some include:
Where is it going to be integrated ? – With so many frameworks available you can integrate chatbot with loads of platforms like FB Messenger, Instagram, Website etc.
What are the expected features ? – is it a basic information bot, is it allowing users to perform transactions etc